These Terms and Conditions govern your use of thecloverleafs.com website, the terms of any purchases that you make via thecloverleafs.com site, and your relationship with us. Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.

1. BASIS OF USE OF thecloverleafs.com SITE

1.1 Thecloverleafs.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using thecloverleafs.com site you agree to be bound by these Terms and Conditions and our Privacy Policy.

1.2 These Terms and Conditions govern your use of thecloverleafs.com site in general, the products that you purchase from our webstores and all services provided in connection with them.

2. REGISTRATION

2.1 To register on thecloverleafs.com site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.

3. AMENDMENTS

We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and thecloverleafs.com online shop, and if you continue to use the site. 

These Terms and Conditions were last updated on 8^th April 2021.

4. PASSWORD AND SECURITY

4.1 When you register to use thecloverleafss.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately.

4.2 If thecloverleafs.com has reason to believe that there is likely to be a breach of security or misuse of the site, we may require you to change your password or we may suspend your account.

5. INTELLECTUAL PROPERTY

5.1 The content of thecloverleafs.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of thecloverleafs.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on thecloverleafs.com site without written permission from thecloverleafs.com.

5.2 No license is granted to you in these Terms and Conditions to use any trademark of thecloverleafs.com

6. LIMITATIONS

6.1 You may not use thecloverleafs.com site for any of the purposes set out below (this includes any use by you of the Community:

• Gaining un authorized access to other computer systems
• Interfering with any other person’s use or enjoyment of thecloverleafs.com site
• Interfering or disrupting networks or websites connected to thecloverleafs.com site
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
• Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
• Impersonating another person
• Referring to specific website addresses outside of thecloverleafs.com site 
• Advertising.

6.2 thecloverleafs.com reserves the right to refuse to post material on thecloverleafs.com site or to remove material already posted on thecloverleafs.com site. You must not try to re-post material that thecloverleafs.com, has refused to post on the site or has previously been removed thecloverleafs.com site.

6.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

• Any claim by any third party that the use of thecloverleafs.com. site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
• Any claim by any third party that the use of thecloverleafs.com.com site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

6.4 By submitting material you are granting thecloverleafs.com.com a perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

7. USE OF COMMUNITY SITES

7.1 thecloverleafs.com site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).

7.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

7.3 thecloverleafs.com site does not control or moderate the content placed on the Community sites. However, thecloverleafs.com reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. The site may review or edit the content of the Community sites.

7.4 thecloverleafs.com makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of thecloverleafs.com.

8. THIRD PARTY WEBSITES

As a convenience to thecloverleafs.com customers, the thecloverleafs.com site may include links to other websites or material. thecloverleafs.com is not responsible for any of these websites or material, which is beyond its control.

9. AVAILABILITY OF THE CLOVERLEAFS SITE

9.1 thecloverleafs.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services or by email at info@thecloverleafs.com and we will attempt to correct the fault as soon as we reasonably can.

9.2 thecloverleafs.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

9.3. Some purchases made on thecloverleafs.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

10. DESCRIPTIONS AND PRICES OF PRODUCTS

10.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of thecloverleafs.com and subject to change without prior notice.

10.2 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.

10.3 The payment may be processed prior to thecloverleafs.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

10.4 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

11. AVAILABILITY

11.1 All products advertised are subject to availability or while stocks last (as may be applicable).

11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. thecloverleafs.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. thecloverleafs.com will provide notification to the customer should such limits be applied.

12. ACCEPTANCE OF ORDERS

12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered (along with a msg)

12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

12.3 After the time the contract is made, you cannot amend your order

12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.

13. DELIVERIES

13.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either Civil-Id, passport, driving license or PACI number to support consignee verification, will be required by our courier partners.

13.2 Please note that we do not do international shipping.

13.3 Whilst we make considerable effort to deliver all your products within 24 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 2/3 working days dependent on supplier schedules. (Contact Customer Support if further information is required).

14. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

14.1 If you the customer cancel the order, thecloverleafs.com shall cancel the order as per your request. thecloverleafs.com will not be able to cancel orders that have already been shipped. thecloverleafs.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by thecloverleafs.com and accept thecloverleafs.com decision regarding the cancellation.

14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on +965 99235991

15. FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

16. REFUNDS ON THECLOVERLEAFS.COM SITE

If you are entitled to a refund, we will refund you according to the following criteria:

16.1 thecloverleafs.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.

16.2 Products are not working upon delivery.

16.3 Products are lost in deliveries.

16.4 Product cannot be repaired.

16.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

16.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

16.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

16.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables are still sealed, refund can be granted upon approval of thecloverleafs.com within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

17. REFUNDS ON THECLOVERLEAFS.COM SITE

The return and exchange policies in TheCloverleafs web stores, fall under the following criteria.

17.1 EXCHANGE/RETURNS POLICY FOR SUPERMARKET DEPARTMENT

Sections in the department:

•           Beverages – Cold, Juice, Drinks (long life)
•           Water, Sugar
•           Grocery – Food
•           Grocery – Non-food 
•           Health and Beauty
•           Chilled and Dairy
•           Roastery

17.1.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened with original pos invoice.

17.1.2 If the customer does not want to use the item for whatsoever reasons, carries a receipt and have not been used, then the same could be exchanged or a credit note could be issued if the customer insists.

17.1.7 If the customer brings products that are found to be spoilt at the time of purchase, or the goods are not of satisfactory quality, the customer service supervisor, with the consent of manager can follow the normal procedures of exchange, return and refund.

17.2      EXCLUSION FROM EXCHANGE/RETURN:

17.2.1 Due to hygienic reasons, no exchange, return or refund will be offered on cosmetics, perfumes, and personal grooming products, like shavers, trimmers, and epilators once used.

17.2.2 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day with the limited time as well temperature).

17.2.3    Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.

17.4 EXCHANGE/RETURNS POLICY -DEPARTMENT STORE

 A.      Sections in the department:

•           Stationery
•           Household

Exchange/Return procedures:

17.4.1    Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and is not opened with original pos invoice as well as matching with the serial number (wherever it can be applied).

17.4.2    Goods returned should be in their original condition and packaging. The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.

17.4.3    Returned product needs to be in a condition deemed fit for resale.

17.4.4    A returned product, which is ordered and invoiced but is not delivered, could be accepted for exchange, return or refund.

17.4.5    For delivered items, if the customer opens the package and discovers an item that is damaged, the product is eligible for exchange, return or refund.

17.4.6    All product exchanges, product returns and exchange voucher / credit notes should be approved with the signature of manager.

17.4.8    If a wrong product is purchased or is sold by The Cloverleafs staff.

17.4.9    Provision of exchange is applicable in case there is a manufacturing defect in the product (for products from textiles/toys/sports/footwear/home furnishing/luggage sections).

17.4.12   For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Store management reserves the right to take decisions on refund.

17.4.13 Refund is provided only at the approval of store management concerned.

EXCLUSION FROM EXCHANGE/RETURN:

17.4.18   It shall be the complete discretion of the management concerned to issue exchange voucher / credit note and provide refund to be provided to retain the customer. It is again based on the discretion of the concerned management to prevent churn. Refund to be provided only at the approval of store management concerned and should be considered as the last option to solve the customer grievance.

17.4.20 Products that are damaged while in use do not qualify for repair, exchange or refund.

17.5 ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE

17.5.1 A time bound exchange voucher / credit note is issued by The Cloverleafs to the customer, which is equivalent to the product value as per the original Proof of Purchase.

17.5.3 When they do not meet the customer’s specifications and the customer insists to get the items returned & is in its Original Packing.

17.6 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE

17.6.1 Customer must present the original invoice (bill) at the customer service.

17.6.2 In normal return process, an exchange voucher/ credit note can be issued with the consent and approval of the Customer Service Manager.

Products returned after seven (7) days need special consideration and the General Manager must mandatorily be informed in cases where the customer returns are more than seven (7) days after purchase.

17.6.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period mentioned on the same.

Customer relations supervisor should select the item from the bill, put a tick on the item to be returned, and scan the barcode of the receipt, or can enter the details from the receipt manually into the POS machine. A sample of the receipt is mentioned on the right side for reference. Details to be entered include Store number, POS number and receipt number. Once entered, the system will retrieve the receipt details and the supervisor needs to select the item that needs to be returned from the receipt. Go to the return option in the POS machine, select, enter the amount correctly and should make sure that the POS machine is showing a negative amount. Scan the exchange deposit code and press total to get the exchange voucher / credit note. Customer relations supervisor should put a tick on the item returned (the same needs to be done on the original receipt as well as on the exchange deposit receipt as well). No refund will be provided on exchange voucher / credit notes once issued.

When signing the exchange voucher / credit note, the customer service supervisor must write the name of the person who approved it.

18. PAYMENTS AND CARDS

18.1 Payment for your products will be taken at the time you place your order. Payments are done via K-Net or PAYMENT LINK operating on a professional third-party cyber source payment gateway.

18.3 When ordering from thecloverleafs.com, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

18.4 Payment can be also made as Cash On Delivery (COD) which will be helpful and satisfying for the customers to check the products at time of delivery.

20. AMENDMENTS

We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on thecloverleafs.com site. The changes will apply to the use of the thecloverleafs.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use thecloverleafs.com site (including purchasing any products on the thecloverleafs.com site). If you continue to use thecloverleafs.com site after the date on which the change comes into effect, your use of thecloverleafs.com site indicates your agreement to be bound by the new Terms and Conditions.

21. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on thecloverleafs.com site if your account is suspended or closed.

22. OUR RESPONSIBILITY TO YOU

22.2 thecloverleafs.com site may provide content from other internet sites or resources and while thecloverleafs.com tries to ensure that material included on thecloverleafs.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. thecloverleafs.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with thecloverleafs.com site. If thecloverleafs.com is informed of any inaccuracies in the material on thecloverleafs.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.

22.3 In particular, we disclaim all liabilities in connection with the following:

• Incompatibility of thecloverleafs.com site with any of your equipment, software or telecommunications links;
  and
• Technical problems including errors or interruptions of thecloverleafs.com site.

22.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use thecloverleafs.com site.

22.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

23. MISCELLANEOUS (think,discuss)

23.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

23.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.

23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

24. CUSTOMER SERVICES

If you have any queries about online matters, please contact us info@thecloverleafs.com or via telephone: 99235991 Saturday – Thursday 8.00 AM to 9.00 PM. For retail concerns, please email us at info@thecloverleafs.com.